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FAQ
Written by Administrator
Thursday, 14 October 2010 14:04

Note : Abbreviation BOA used  in this document for Best of Architects. How con I contact Absit?


For the convenience of the customers, Absit has placed many linkages:-
Website : www.absit.co.in
E-mail : This e-mail address is being protected from spambots. You need JavaScript enabled to view it , This e-mail address is being protected from spambots. You need JavaScript enabled to view it Phone : +91 731 4044497, +91 731 2544539
Fax : +91 731 4044497
Address : 3rd floor, Arcade Silver, Chappan, Indore - 452001 (M.P.)

How to place an order for BOA or Subscription?
Best of Architects can be subscribed online or you can place an order by calling on our numbers.

Is there any expiry limit of the product?
No, there is no expiry limit of the product.

How to get the information of the new products?
Absit itself maintains the link with all existing customers regarding the launch of all new products, still one can make a call to Customer care [0731-4044497]. Alternatively, visit us at  www.absit.co.in for all the latest information.

What are the minimum system requirements
Minimum system requirements are,
Intel 80x86 compatible processor Or AMD
128 MB RAM
Win9x [above first edition]/ME/XP/2000/NT/2003
223 MB available HD space
Monitor resolution 1024 x 768 (recommended)
"Thousands of Colors" or higher
CD ROM

Compatibility
> It is recommended to use the Autodesk AutoCAD 2004 for editing the plans and elevations of BOA.

- Do you replace a broken, missing, cracked or damaged disc?
- If the disk has been misused or the 60-day limited warranty has passed, a fee will be assessed to replace the CD. If you are returning this disc within the 60-days time frame, no fee will be required. Send a brief note describing the reason or you can forward the mail in favour of Absit.

My installation won't complete. Do I have a bad disk?

If you have anti-virus software running when you attempt to install a new application, it may abort the installation process. Anti-virus programs and scanners often interfere with installations because they don't recognize the file formats we use. Try closing all programs before proceeding for the installation.

What is your Replacement Policy?
Send a brief note describing the reason for replacement. Please include a cheque or demand draft of Rs. 200 to replace the software. The amount can even be forwarded directly into Absit accounts. Please include your name, address, and phone number where we may contact you if necessary. As soon as we receive your payment, we will process your request if we have stock available.

Please keep in mind that from the day we deliver your order it can take 02-07 business days to reach you, depending on postal service in your area. Thank you for your business, we appreciate it.

How is installing done on Windows platform?
Installation on Win98/ME
    Insert the CD then follow the steps below.
    Click on “My computer -> CD Rom -> Setup ->
     Win9x/Me -> BestofArchitects.exe”

Installation on WinXP/2000/2003
   Insert the CD then follow the steps below.
   Click on “My computer -> CDRom -> Setup ->            
   WinXP/2000->BestofArchitects.exe

  

How to proceed installation if some error occurs during the process? In case you come across any error message during the


process of installation, do call for the customer service mentioning the error code, for further help.

How do I copy the CDs to my hard drive so that I no longer have to swap?
Here are the instructions on how to copy an image collection to the hard drive for a CD collection:
Without creating any folder on the drive directly, paste the CDs.
Steps:
[“My computer -> Ctrl + A, Ctrl + C”] go to the drive where there is sufficient space (1.5GB) and directly paste the data by pressing [“Ctrl + V”], without creating any folder.

What are your image sizes?
Generally, BOA image collections contain either one or all of the following types of images (with pixel dimensions). 600x600 pixels, 512x512 pixels, 500x700 pixels etc.

How to activate the product?
To get the product activated you can make a call to the customer care on [0731-4044497], mentioning your customer ID that is being printed on your BOA Box, and your Product ID which is being generated on pressing the Tab key after entering the customer ID on the system. Absit will then issue a response code, which is unique for every system, and the product gets activated on the system on entering the Response code.

What if I loose the Response Code?  
The Response key is mandatory for this product to run as designed. For getting a new response code, please send a mail on This e-mail address is being protected from spambots. You need JavaScript enabled to view it with specifying the receipt no. date of purchase and Customer ID.

How to uninstall BOA?
Follow these steps in order to uninstall BOA [Start ->  Settings -> Control Panel -> Add remove programs -> select ‘Best of Architects’] from the list and Click on the change/Remove option.

What is multi user licensing?
Multi user facility is made available for the users who wish to operate BOA on Multiple systems; in this, a license is issued to the user for each additional system. A user can install BOA on utmost 4 systems on having multi user license.

How do I edit plans & Elevations?
Save the plan or elevation that you want to edit and open it using the AutoCAD 2004 and edit as usual.

How to view multiple images?
One can compare more then one images, by opening multiple images of your choice through double clicking/Clicking preview button on Interiors/Exteriors window and placing them side by side on the desktop.

How to browse the images?
To Browse the images, select the required category from the ‘select category’ box, then double click on any of the played images or click on the ‘preview’ button on the left side after image selection, you can now browse the images on clicking the ‘first’, ‘Previous’, ‘next’, or ‘last’ buttons. You can even set the timer in the slide show mentioning the direction to get the automatic browsing. Or you can mention the image no. in ‘Go to’ to jump to certain image in the collection.

How to save the required image?
The desired image can be saved by clicking on the save button after image selection, and specifying the file name and location where you want to save the image.

How to stretch or shrink the image while viewing?
The images can be stretched to their original size or can be shrinked using the ‘Zoom Out ‘or ‘Zoom In’ option.

How to take the print of required images?
For taking the print out of the required images go to the preview, right click and select the print option.

How to view the plans and elevations ?
To view the plans and elevations, select the ‘Plan & Elevation’ option from the first screen or if you’re ‘Interior & Exterior’ window is opened then click on the button ‘switch to DWG concepts’. Any of the two steps will open the plan window on your screen.

How to browse through various plans?
Choose the required plot size from the ‘Pick Plot Size’ box, then you can browse the available plans of that plot size using ‘Next’ or ‘Previous’ buttons you can even browse any specific plan mentioning the page number [Page numbers are being displayed at the bottom right corner of the screen] on clicking the ‘Goto’ button.

How to view the elevations?
Choose the plan whose elevation you require and then press the ‘Elevation’ button from the ‘Quick Links’ options on the right side [if available].

How to Save the Plans and Elevations?
The desired plan or elevation can be saved by clicking on the save button, and specifying the file name and location where you want to save them.

Can we edit the Plans and Elevations?
All the plans and elevations are saved in the DWG format, which facilitate editing in AutoCAD.

How to Zoom the Plan & Elevation?
To zoom the Plan & Elevation right click on the screen, select zoom option, and then roll the mouse by pressing left click outwards to zoon out and inwards to zoom in. You can the use ‘Pan’ option to view the various parts of the plan & elevation.

Which wall thickness is maintained in planning?
The standard (4 inches) wall thickness is maintained while developing the plans, but one can edit any of the plan to change the scale as per the requirements.

   
Last Updated ( Thursday, 28 October 2010 17:26 )